Refund policy

If you pay for NoteAlong and it isn't what you hoped, tell us within 14 days of your first payment and we refund it in full. No form, no reason required. Email support@notealong.com from the address on your account.

The 14-day window applies to your first payment on any paid plan, monthly or annual. Ask within it and the full amount goes back to the payment method you used. Refunds are issued by our payment provider and usually appear within 5 to 10 business days, depending on your bank.

Paid plans renew automatically until you cancel, and cancelling is one click in Settings: your plan stays active until the end of the period you've already paid for, then simply stops. If a renewal went through that you meant to cancel, email us within 7 days of the charge and we'll refund it. We don't prorate the remainder of a period you've used part of.

There is nothing to refund: the Free plan costs nothing and never asks for a card.

We reserve the right to decline a refund where an account has clearly used the service heavily during the refund window and then requested a refund repeatedly, or where the request is part of fraudulent activity. This is meant to protect the policy for everyone else; in practice we say yes.

Anything unclear, or a situation this page doesn't cover, email support@notealong.com. A person reads it. See also our terms and privacy policy.